DELIVERY AREA: USA

SHIPPING TIME

We aim to process your order within 48 hours, regardless of the chosen shipping option during checkout. Our shipping operates from Monday through Friday, excluding weekends and holidays.

Express Shipping Times

• Expect delivery within 3-7 business days in the United States.

TRACKING YOUR ORDER

You'll receive an initial confirmation email within 1-2 hours of placing your order. A second email with your tracking number will be sent once your order has shipped. If you encounter issues with your tracking number or package delivery, please contact the courier directly before reaching out to us. Occasionally, tracking information may not immediately update, but rest assured, your order is on its way. If it doesn't arrive within the estimated delivery time, please contact us.

You can track your order by visiting the links below, depending on the courier used:

• DHL: DHL Express
• USPS: USPS
• UPS: UPS
• FEDEX: Fedex Express
• PLPOST: PLPOST
• DEDHL: DEDHL
• SFHK: SF Express

WRONG ADDRESS DISCLAIMER

It's crucial to enter your shipping address accurately. We strive to expedite processing and shipping, so there's a limited window to cancel/change your order or address. If you need to make changes, please notify us promptly. While we'll do our best, we can't guarantee changes due to various time limits. If it's too late to cancel or modify your order, you can return it once received. In such cases, if the package is returned to us, we can re-ship it to the correct address or issue a full refund.

Note: Please provide your address in English for system recognition.

RETURNS

When placing an order with "Ask For Solar Solutions," you're responsible for the return shipping cost. Refer to our returns policy for details on returning your packages.

DELIVERED BUT NOT RECEIVED

All shipments include tracking with delivery confirmation. If the tracking shows delivery to your address, but you haven't received your order, please contact the couriers to investigate.

MILITARY MAIL

We do NOT ship to military addresses.

WAREHOUSE LOCATION

Our warehouses are located in the US. For efficient shipping, your order may ship directly from our warehouse.

This document was last updated on SEP/01/2023. "Ask For Solar Solutions" reserves the right to update this document without prior notification.

When placing an order with "Ask For Solar Solutions," you're responsible for the return shipping cost. Refer to our returns policy for details on returning your packages.

DELIVERED BUT NOT RECEIVED

All shipments include tracking with delivery confirmation. If the tracking shows delivery to your address, but you haven't received your order, please contact the couriers to investigate.

MILITARY MAIL

We do NOT ship to military addresses.

WAREHOUSE LOCATION

Our warehouses are located in the US. For efficient shipping, your order may ship directly from our warehouse.

This document was last updated on SEP/01/2023. "Ask For Solar Solutions" reserves the right to update this document without prior notification.